FAQs

Have questions about Paartner?

Here are some FAQs to clear things up.

Process

Vendors

Data

Support

Payment

What if I forget my login details?

How do I contact Customer Success if I have a question or issue?

Can I update or cancel a referral after submitting it?

I've not received my reward, what can I do?

I've not received what I expected, what can I do?

How can I tell if the charity I chose has received my donation?

We’re here to help. Whether you're unsure about the next step or just want a second opinion, ask away.

We’re here to help. Whether you're unsure about the next step or just want a second opinion, ask away.

We’re here to help. Whether you're unsure about the next step or just want a second opinion, ask away.

We’re here to help. Whether you're unsure about the next step or just want a second opinion, ask away.